Assistant Service Manager

San Antonio, TX

Artisan at Willow Springs is seeking an Assistant Service Manager.


The Assistant Service Manager assists the Lead Maintenance (“Service Manager”) in ensuring that the property complies with local, state and federal codes and regulations. In addition to performing all duties of a maintenance tech, the assistant has advanced HVAC knowledge and is able to troubleshoot and perform more extensive servicing/repairs. The assistant oversees functioning of the department in the absence of the Lead.

  • Physically walks building(s) and grounds at start of workday to ensure that all areas are clean and that equipment and property are in place.
  • Completes preventative maintenance/cleaning as assigned, including but not limited to: pool cleaning/chemicals; replacing A/C filters; testing fire extinguishers and smoke detectors; testing/logging safe water temperatures.
  • Completes maintenance work orders as assigned: fixing leaking faucets; unclogging drains; replacing bulbs, ballasts, switches, knobs, etc.; recharging coolant; patching/painting walls etc.
  • Assists contractors (e.g. elevator, pest control, roofers, landscapers) as needed
  • Performs apartment/room make-ready assignments and signs off on punch list
  • Notes and reports to supervisor all of the following:
  • Maintains HVAC systems. Troubleshoots problems and replaces/repairs any and all components of systems as needed.
  • As assigned by Lead, performs special projects or manages functions, e.g. final inspection of make-readies
  • In absence of Lead, manages work schedules and daily staff assignments to meet the needs of the community, and schedules contractor/vendor services if required. Informs Lead of any problems with attendance, punctuality or overtime
  • Uses own or company vehicle to pick up supplies and equipment
  • Ensures that chemicals, tools and other maintenance items are kept in safe area at all times to prevent injuries to residents, employees, and visitors
  • Rotates on-call responsibility for after hours, weekends, and holiday emergencies
  • Reports all on-the-job injuries according to company procedure
  • Knows or becomes knowledgeable of safety protocols (e.g. flammable storage), emergency response (for fire, flood, tornado, etc.) and equipment such as fire suppression systems and annunciator panels. Understands and can teach the steps for building evacuation. Participates in required safety training and fire drills.
  • Encourages teamwork and promotes company philosophy
  • Attends required community meetings and trainings
  • All employees are responsible for maintaining a safe and secure environment for all community residents
  • Performs other duties as assigned
  • Minimum of 3 years’ experience in multi-family housing maintenance, including general plumbing, electrical, carpentry and make-ready
  • Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus.
  • Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts
  • Strong customer service skills, including ability to manage situations involving angry and/or unhappy residents. In elder care settings, must be able to work patiently and appropriately with residents with health and/or cognitive problems.
  • Knowledge of Federal and State safety and fire codes, and for building codes applicable to the type of property where assigned
  • ls prompt and reliable, and able to perform required duties of the position on a regular, predictable basis
  • Able to prioritize work, and independently make sound professional decisions
  • Able to seek out new methods and willing to incorporate them into existing practices when applicable
  • Experience with Microsoft Office and Outlook software preferred
  • High school diploma. Technical school certification or college degree a plus.
  • Formal training and expertise troubleshooting and repairing HVAC: must be able to replace as well as maintain and repair systems.
  • EPA certification
  • Electrical certification
  • CPO certification


PHYSICAL REQUIREMENTS: The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:
  • Walk, stand, sit, bend, life move, climb ladders and stairs up to eight (8) hours a day
  • Use hands and fingers to touch, handle, feel and reach
  • Occasionally push, pull or support up to 70 pounds unassisted. Must be able to lift up to 50 pounds
  • Work frequently with hazardous equipment, sharp tools, and heavy, unstable loads
  • Work in spaces that may be confined, dark, extremely hot or extremely cold
  • Close vision, distance vision and peripheral vision
  • Exposure to infectious diseases, chemical substances, odors, etc. throughout the workday
  • The List above should not be construed to be an exhaustive list of all the responsibilities, skills, efforts or physical requirements/working conditions associated with this job

JOB CODE: Artisan at Willow Springs