Franklin Park Sonterra is one of San Antonio's premier retirement communities.  Professionally managed by Franklin Apartment Management, a company dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. We’re inspired by excellence and committed to “Dedication in every detail.” We currently have an opening for Wellness Coordinator/ Scheduler.

GENERAL DESCRIPTION:

A Wellness Coordinator, or Scheduler, coordinates schedules for employees with oversight of schedules to prevent overtime and to notify community staff on shift if there are call outs.

As the person who creates and maintains employee work schedules the Wellness Coordinator/ Scheduler is responsible for providing exemplary customer service to internal customers in a friendly, professional manner. Besides overall management of the work schedules, this role encompasses graciously working with employee time off requests and community staffing needs and providing support with options to optimize resident care and administrative teams.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Review schedule with director to ensure all scheduling areas are filled without  incurring overtime.
• Grant staff the ability to leave early if tasks are complete and staff member is not  needed.
• Works with assisted living and or memory care front desk to ensure that schedules are current and correct in the building and that all employees have  copies, with  the option of OnShift usage.
• Staff will call out to Wellness Coordinator/ Scheduler and will notify the community department head    who will come in as a replacement or if staffing will be short in a shift.
• Staffing manager will keep track of calls on Call Tracking Sheet and may need to adjust his/her schedule to prevent overtime.

• Ensures staff time is managed and community is not over staffed during slow times.
• Reviews shift trades with director to ensure trades do not produce overtime.

• This role will be on call 24/7 and will be paid when called outside of work hours in increments of 15 minutes.
• Participates in counseling with employees that do not  conform to scheduling rules or shift attendance expectations.

• Reports all call outs and schedule changes made weekly on tracking form so Assisted Living Director or the Business Office Manager
• Greets visitors in friendly, professional manner, and connects them with proper individual or service.
• Knows and acknowledges residents by name whenever they come to lobby area. Engages them in conversation and encourages their participation in community life.
• Remains courteous, professional and helpful during situations where residents or others may be upset or dissatisfied. Resolves problem when possible, calls on management to respond, and/or documents incident/concern and report to administration as soon as possible.
• May personally handle small problems, e.g. wiping up small spills and setting out wet floor sign.
• Follows all policies regarding handling of privileged and confidential information.
• Maintains thorough familiarity with emergency response procedures. Serves as communication liaison on behalf of community: phones 911 for emergency assistance with non-alarm situations; provides accurate information when 911 calls in response to automatic alarms; helps direct and protect residents during emergencies, up to and including evacuation.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Warm, engaging personality, with ability to communicate effectively with guests, residents, staff and business associates of all ages and backgrounds
• Strong organizing, problem-solving and follow-up skills
• Ability to manage multiple priorities in an environment that can be very fast paced.
• Clerical or administrative experience is a plus
• Proficient with Microsoft software and online search engines, with the ability to learn to perform database entries, sorting data and running reports.
• Fluent English language skills: reading, writing and speaking. Bilingual in Spanish a plus but not required.
• Experience (or ability to quickly master) answering a multi-line phone system
• Empathy and desire to work directly with the elderly. Must have ability to communicate patiently and appropriately with residents who may have significant problems with memory, reasoning and other cognitive skills.
• Passes all health testing, including TB and drug screening, and criminal background check
• High school diploma or equivalent.
• 18 years of age or over.
• Strict adherence to confidentiality policies and practices regarding health, financial and personal information of both staff and residents.
• Calm and clear-headed under pressure, with ability to respond immediately and appropriately to emergency situations, including but not limited to fire alarms.

PHYSICAL REQUIREMENTS:

• Able to stand, walk or sit for long periods of time.
• Intermittently kneels, bends and reaches
• Performs tasks requiring fine motor skills, in particular manual dexterity
• Works in climate-controlled indoor environment
• Moves and may lift packages and deliveries of indeterminate weight
• Environment may have exposure to infectious diseases on an infrequent basis; applicants will need to be able to wear appropriate PPE depending on the situation.

JOB CODE: FPS - WC/S - 12-16-2025